⚠️ Important Notice
As we sell digital goods (app licenses and online courses), according to EU consumer protection laws, once you start downloading or accessing digital content, you lose the right to the 14-day cooling-off period for refunds. Therefore, we adopt a "no refund" policy as a general rule.
1. Refund Policy Overview
1.1 General Principles
- Digital Product Nature: All sales are "All Sales Final"
- No 14-Day Cooling-Off Period: As products are delivered immediately, you agree to waive the cooling-off period rights granted by EU law at the time of purchase
- Try Before Purchase: We strongly recommend using our free trial version or watching product demonstrations before purchasing
2. Exceptions: When Refunds Are Possible
Although refunds are not granted as a general rule, we will consider manual refund requests in the following special circumstances:
2.1 Duplicate Charges
- Situation: System error resulting in multiple charges for the same product
- Resolution: Full refund of duplicate charge amounts
- Deadline: Please contact us within 7 days of discovering the duplicate charge
2.2 Technical Issues (Product Unusable)
- Situation: After purchase, the product is completely unusable due to technical issues on our end, and cannot be resolved even with technical support
- Requirement: You must first contact our technical support team and cooperate in providing error information (screenshots, logs, etc.)
- Resolution: If confirmed to be our issue, full refund within 14 days
2.3 Significant Product Description Mismatch
- Situation: Product functionality significantly differs from the sales page description (not subjective expectation gaps)
- Requirement: Must provide specific evidence of the discrepancy
- Resolution: After review, may provide refund or free upgrade to another product
2.4 Accidental Purchase (Not Used After Purchase)
- Situation: You accidentally clicked the purchase button and have not downloaded or accessed the product at all
- Deadline: Must apply within 24 hours of purchase
- Resolution: After review, may provide full refund or convert to a discount code for another product
- Limitation: Only one accidental purchase refund per account
3. Non-Refundable Situations
We cannot provide refunds in the following situations:
- ✗ "I changed my mind" or "I don't like this product"
- ✗ "Product doesn't meet my expectations" (subjective feelings, not objective errors)
- ✗ "I don't have time to use it" or "I forgot I bought it"
- ✗ App has been fully downloaded or more than 50% of online course content has been viewed
- ✗ Your device is incompatible (system requirements are listed on the product page)
- ✗ Account terminated due to violation of terms of service
4. How to Request a Refund
4.1 Application Process
- Contact Support: Send an email to support@lzpreneur.io
- Provide Information:
- Registered email address
- Order number (can be found in your account dashboard)
- Purchase date and product name
- Reason for refund (please explain in detail)
- Relevant evidence (such as error screenshots, system information, etc.)
- Await Review: We will respond to your request within 3-5 business days
- Refund Processing: If approved, refund will be processed to the original payment method within 7-14 business days
5. Refund Methods and Timeline
5.1 Refund Routes
- Credit/Debit Card: Refund to original payment card (processed through Stripe)
- Processing Time: 7-14 business days (depending on your bank)
- Transaction Fees: Stripe transaction fees are non-refundable
6. Contact Us
If you have any questions about the refund policy or need to request a refund, please contact:
- Support Email: support@lzpreneur.io
- Response Time: 3-5 business days (Monday to Friday, UTC+0 timezone)
💡 Friendly Reminder
We are a small independent team, and every sale means a lot to us. We are committed to providing high-quality products and services, and we hope for your understanding and support. If you have any suggestions or questions about our products, please feel free to contact us anytime. We take every customer's feedback seriously!